Returns and Refund Policy
We want you to be completely satisfied with your purchase. If you’re not happy with your order for any reason, we’re here to help.
🕒 Return Window
You have 14 days from the date you receive your item to request a return.
📦 Eligibility for Returns
To be eligible for a return:
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Your item must be unused, unopened, and in the same condition that you received it.
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It must also be in the original packaging.
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Proof of purchase (order number or receipt) is required.
Unfortunately, we cannot accept returns on:
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Perishable goods (e.g., food, supplements, flowers)
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Personal care items
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Sale or clearance items
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Gift cards
🔁 How to Start a Return
To initiate a return:
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Contact us at [zionnation@outlook.com].
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Include your order number, the item you wish to return, and the reason for return.
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If your return is approved, we’ll send you instructions on how and where to send your package.
Please do not send your item back without contacting us first.
💸 Refunds
Once we receive and inspect your returned item, we’ll notify you of the approval status.
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If approved, your refund will be processed to your original payment method within 5–10 business days.
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Shipping costs are non-refundable unless the return is due to our error (wrong or damaged item).
🔄 Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at [zionnation@outlook.com].
🚚 Return Shipping
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You will be responsible for paying your own return shipping costs unless the item was faulty or incorrect.
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We recommend using a trackable shipping method, as we can’t guarantee that we’ll receive your returned item.
📞 Questions?
If you have any questions about our return policy, feel free to contact us at:
Email: [zionnation@outlook.com]